Public review · what used to happen
“Tech was 40 minutes late and the vent still rattles. Nobody called back.”
Posted for everyone. Seen by you a week later.
NewText and email requests, sent after every job
Turn happy customers into reviews. Catch the rest first.
One link, one tap. Happy customers go to Google. Frustrated ones reach you privately, before they post. Sparkback asks every customer for you, from your own name, after every job.
- 14 days free
- Set up in about ten minutes
- From $29 a month
Live · what your customers see
A customer opens the Acme HVAC rating page and taps the happy face. They see a thank-you message with a Leave a Google review button, then a Google review from Maria L. reading "Fast, clean, and the tech explained everything. Would use Acme again." The business review count goes from 143 to 144. Unhappy ratings go to the owner privately instead. The demo repeats about every six and a half seconds and stops when reduced motion is on.
Built for local service businesses
- HVAC
- Plumbing
- Electrical
- Auto repair
- Med spa
- Dental
- Cleaning
- Landscaping
- Salon
- Pet grooming
- Roofing
- Pest control
The gap
Asking for reviews is easy. Catching the unhappy ones first is the part nobody does.
Without Sparkback
- Happy customers forget to leave a review
- Frustrated ones go straight to Google
- You see the complaint after the damage is done
- Asking is a chore, so it doesn't happen
With Sparkback
- Every customer is asked, automatically, after the job
- Happy goes to Google in one tap
- Unhappy writes to you privately, never online
- You fix it, then they're glad to go public
Private feedback · in your inbox, 2 minutes later
New“Tech was 40 minutes late and the vent still rattles. Can someone come back?”
Maria L. · (847) 555-0198
Reply by emailAssign to Sam
See it in 60 seconds
Every customer asked. Every problem caught early.
How it works
Three steps. None of them yours.
- 01
A job gets done
From your job software, a Zapier zap, a CSV you upload, or a QR scan at the counter.
- 02
We ask, in your name
In your business name, by email on Growth and by text too on Pro. Customers never see our name.
- 03
One tap decides where it goes
The happy majority lands on your Google form. The rest tell you what went wrong, privately.
The owner's side
The dashboard you'd actually open every morning.
What happened this month, at a glance.
Your rating page, your way
Five theme presets on every plan. On Growth, your own colors, your own words and Spanish. On Pro, a photo of your truck behind it, no Sparkback branding and your own domain.
- Faces or stars, your threshold
- Google, Yelp or Facebook for the happy tap
- QR code and short link included
Works with the tools you already run
Zapier and webhooks today; native connections coming.
- ServiceTitan
- Zapier
- Jobber
- Housecall Pro
- QuickBooks
- Square
- Google Workspace
- Microsoft 365
- CSV
Versus the big suites
They're CRMs that happen to do reviews. We do reviews.
If you need pipeline management, webchat and payments, the suites are good at that. If you want more 5-stars and fewer 1-star surprises, that's all we build.
| Feature | Review suites | Sparkback |
|---|---|---|
| Starting price | $300 to $600 /mo | $29 /mo |
| Texts included | Often extra | Yes, on Pro |
| Unhappy customers kept private | Sometimes | Always |
| Sends from your own email | Rarely | Yes |
| Setup | Sales call, onboarding | Ten minutes, yourself |
Pricing
Pick a plan. Switch any time.
Every plan starts with 14 days free on Pro. No card to start, no penalty to leave.
Starter
Collect reviews in person.
$29/ mo
billed monthly
Start with Starter- Rating page, QR code and short link
- Happy customers go to Google, unhappy ones write to you
- Private feedback inbox with internal notes
- Theme presets
- Home dashboard: scans, sent to Google, private feedback
- 1 user
- No review requests (not included)
- No customers list or sequences (not included)
- No integrations (not included)
Growth
Ask after every job.
$59/ mo
billed monthly
Start with Growth- 300 email requests a month
- Everything in Starter
- Customers, with CSV import and consent
- One sequence, fully editable
- Reply by email and assign feedback to teammates
- Custom colors, your own words, Spanish
- Zapier, Make and webhook triggers
- Analytics page, satisfaction score, Google review count
- 3 users
- No text messages (not included)
- No native integrations (not included)
Pro
Trial runs hereRun it hands-off and prove it.
$99/ mo
billed monthly
Start with Pro- 1,000 requests a month, email and text pooled
- Everything in Growth
- Unlimited sequences
- Texts from Sparkback or your own business name and number, quiet hours and STOP handled
- ServiceTitan and Jobber native (coming soon), API
- Background photo, no Sparkback branding, your own domain
- Satisfaction trends by source, step, tag and technician
- Monthly results report and instant text alert on unhappy feedback
- Priority support and a free setup call
- Unlimited users
All plans include the public review page, the inbox, faces and stars, and the QR code. See full feature comparison →
Honest answers
The questions everyone asks.
Still on the fence?
Email support@sparkback.app. A person answers within a business day.
What counts as a request?
One request is one customer we ask, however many messages it takes: the first text, the email follow-up and the last nudge are all the same request. QR scans never count.
Do I get text messages on every plan?
No. Texts are on paid Pro, along with quiet hours and STOP handling, sent from Sparkback or under your own registered business name and number. Growth sends email requests. The 14-day trial runs as Pro for everything except texting, which starts once you subscribe.
What does Starter include?
Starter is for collecting reviews in person: your rating page, a QR code and short link, routing that keeps unhappy feedback private, and an inbox where you read feedback and keep internal notes. It has no outbound requests; those start on Growth.
What about consent and the TCPA?
You only upload customers who agreed to hear from you, and CSV imports ask you to confirm consent. Every text honors STOP and quiet hours, and we keep the record. This is how we work, not legal advice; read the SMS terms and ask your own counsel if you are unsure.
Is this allowed under Google's policy?
Sparkback never posts, edits or removes a review, and never offers a reward for one. Routing only decides which page a customer sees first, and anyone is free to review you on Google on their own. Google sets its own review rules and can change them, so read its current guidelines and ask your own counsel if you are unsure.
Can I cancel any time?
Yes. Cancel in one click, from your account, with no call needed. The 14-day trial needs no card.
Do requests come from my own email?
Requests go out under your business name, and replies come to you. Sending from your own Google or Microsoft mailbox is coming; until then email sends through Sparkback with your name on it.
Where do my links and QR codes live?
On a short link and a QR code you can print or share, and every plan gets a rating page on its own sparkback.app address. On Pro the page can live on your own domain.
14-day free trial · no card
Your next job could be your next review.
Ten minutes to set up. The first request goes to your own phone, so you see it before any customer does.
- 14 days free on Pro
- Set up in about ten minutes
- Cancel in one click