SMS Terms

From the business. The business is the sender. It texts you from its own number, registered with US carriers in the business's own name, and every text starts with the business's name. Sparkback provides the software that sends the messages and keeps the records described below.

From Sparkback. Sparkback is the sender, on the business's behalf. Texts come from Sparkback's number and start with “Sparkback:” followed by the business's name, for example “Sparkback: Spark N Code wants to know how your visit went…”.

Visit review requests. After you use a local business (for example a plumber, cleaner or salon), you may get a text asking how your visit went and inviting you to rate it. Messages are about your visit only. They are not marketing or promotional messages.

You receive these texts only if you gave the business your mobile number and agreed to be texted about your visit: on its “Text me about my visit” page (reached from its link or QR code), on its booking or intake form, or in person. Your agreement is recorded in Sparkback before any text is sent, using one of these disclosures:

When the business sends: “[Business] may text you about your recent visit, including a request to rate it. Up to 2 messages per visit. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy policy: [the business's privacy policy link] SMS terms: sparkback.app/sms-terms”

When Sparkback sends: “Sparkback may text you for [Business] about your recent visit, including a request to rate it. Up to 2 messages per visit. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy policy: sparkback.app/privacy SMS terms: sparkback.app/sms-terms”

Your agreement covers texts about your visits to that business only. Consent to receive texts is not a condition of any purchase.

Up to 2 messages per visit: a request to rate the visit and, if you have not answered, one reminder. Texts are sent only between 8am and 9pm in your local time, and never more than one in 24 hours. Every text names the business and tells you how to opt out.

Message and data rates may apply. Neither the business nor Sparkback charges you for these messages.

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any message at any time. You will receive one message confirming you are unsubscribed. To start again, reply START to the same number. You can also stop texts from the link in any message.

STOP to a business's own number stops texts from that business. STOP to Sparkback's number stops every text from Sparkback's number, for every business that uses it.

Reply HELP (or INFO) to any message. The reply names the sender, gives its contact details and privacy policy link, and repeats how to opt out. You can also contact the business directly, or email Sparkback at support@sparkback.app and we will help or pass your message to the business.

Carriers are not liable for delayed or undelivered messages. Supported carriers include the major US and Canadian wireless carriers; availability may vary by carrier and device.

When the business sends, its privacy policy (linked in its opt-in disclosure and its HELP reply) applies to it, and Sparkback processes your number on its behalf only to send its messages, record your consent and honor your choices. When Sparkback sends, our Privacy Policy applies to those messages. Either way, our Privacy Policy describes how Sparkback handles your number.

No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties.

For a business's own texts, contact that business. For Sparkback and texts from Sparkback's number: Spark N Code, Libertyville, Illinois, USA. support@sparkback.app